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Thank you for the feedback, we are looking at ways to fix some of the pin issues.
Case
I have noticed that any 2 pins left that happen to be side by side (such as a 7 & 8) play like a split (such as a 7 & 9) meaning that the ball can roll between them without knocking either one of them down and making it impossible to pick up a spare unless the pins are in something like the 4 & 7, 5 & 8, or 6 & 10, Please fix this issue.