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Sandy19577
05-04-2020 8:58 pm

Ty Richard for your help I needed to change my billing info smile

Case
05-03-2020 11:39 pm
Sandy19577 wrote:

Hiya Case
When will I get my yellow dot as a 2 month MVP member...me and a friend both join MVP at sametime last month he got his yellow MVP yellow dot mine still blue what up with that? Ty color=#FF0000

It looks like you made a new purchase on your account on top of the one that was already there.  This reset your start date.   I have fixed it to you, and I will have someone in the billing department reach out to get having two accounts sorted out tomorrow.

Accounts automatically rebill each month and you won't need to make a new purchase.   If you need to change a card there is a different way we can do that for you.

I'm sorry for the confusion and this is something we will work on improving.

Thanks,
Case

Sandy19577
05-03-2020 10:59 pm

Hiya Case
When will I get my yellow dot as a 2 month MVP member...me and a friend both join MVP at sametime last month he got his yellow MVP yellow dot mine still blue what up with that? Ty color=#FF0000

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